From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Account - Cable. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. kkd1. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Post up some photos of the connection boxes. I just received my self install kit yesterday but I don't seem to have a virgin media socket to plug it in to. QuickStart, set up and connections. You may need to use the. I don't see a Virgin Media Wall Socket anywhere in the house. . Chatter and natter. All the cabling is the property of Virgin Media and must not be touched. 26 April 2022. Plug the cables into the Hub. Hi all, when I signed up for Virgin Media, it said the service was available at my house. But I have actually managed to get through to the technical team over chat. Manage Your Account. You can purchase a mobile internet dongle from a number of UK networks. Hi @Priscillia. The package was delivered but there is no wall socket for me to plug into. Please read the FAQ's QuickStart, set up and connections. No wall socket. Options. The wall socket is - 5109379. . 1: Co-ax cable carrying live broadcast TV channels. All you need to do is contact Virgin Media and explain what the issue is. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Options. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Virgin Media want to replace cable to house in QuickStart, set up and connections Sunday; Book Engineer HELP! in. I think it’s something like £5-£8 per day that your services aren’t on. Options. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Manage Your Account. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Browse Virgin Media Virgin Media Community. You’ll need an adapter to get your fibre landline service up and running. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Virgin Media: TiVo® service. Bits and bytes. Should I cancel and request an engineer to install. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. I don't have a Virgin wall socket. locate your external wall mounted omnibox and trace where the cables from it enter into your property. But I have the wrong wall socket to connect. We would like to show you a description here but the site won’t allow us. . Really basic information. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. All the wall sockets I can see are for BT. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If it’s damaged or not working correctly, it could be causing. The UK isn’t the first country to make this move. I'm here to share knowledge, I don't work for Virgin Media. signed up and was given the option of self installation. Forum; Apps. You would need. . You need an aerial and an RF feed from it. I’m having the exact same problem. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. . I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Red light means a connection issue. on a domestic hub you look at the values thus. We have tried plugging it into the only box we found it would fit but no luck. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. Call the pre-installation and delivery team on 0800 052 1734. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. 168. japitts. Browse Virgin Media Virgin Media Community. £270 does sound way over priced for a tv aerial. Sign in to My Virgin Media a. Please help. How to cancel your Virgin Media contract. Even sitting in the room above the router, the WiFi was dreadful. Give the pre-installs team a call on 0800 052 1734. Broadband and phone deals. It's great to hear your wall socket concerns have now been addressed and resolved. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. Welcome to the community forums. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. I’ve just been to the property but not sure these are the right sockets. I don't work for Virgin Media. Broadband and phone deals. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. If there is any old wiring or coaxial cable, this can be removed but possibly. Choose the best spot for your wifi hub. 3. You can also check for a loose cable as not all properties have a socket. Ethernet is ideal & recommended, reliable wireless is fine. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Browse Virgin Media Virgin Media Community. on 04-02-2023 11:17. Been on a call for more than 1 hour with - 5149211Hi, We have recently signed up for Virgin Media and we received our new Virgin Media Hub 4 yesterday, upon setting up the modem there are no internal sockets out we only have a wire and no external junction box! Trying to speak to someone on the phone but can’t get through to no one. Or wait here a day or two for a VM Mod to pick this up. My wall socket doesn't have o ly one connector,instead it has 2 cables going out - 4932520I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. . What should I do? - 5414930 Virgin Media Wall Socket. I received a Quickstart kit, but I don't have the Virgin Media socket. Options. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. It is actually a VM box but a very old one, even though it was still in use just over a month ago. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Security matters. QuickStart, set up and connections. Everything is converted to specialised triple screened coaxial cable. Networking and WiFi. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. Networking and WiFi. 1: Co-ax cable carrying live broadcast TV channels. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I'm a Very Insightful Person, I'm here to share knowledge. Yesterday I received a 'final demand for payment', stating that I owed some £32. . Just joined. We would like to show you a description here but the site won’t allow us. The multimedia socket has a coax options as does the virgin media socket. Tudor. Any help please?Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Switched On Families. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Unfortunately we don't use the Openreach master sockets as they are BT only. Browse Virgin Media Virgin Media Community. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. I have also checked outside and there is no box either on my property or on my boundary wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. - 5156345I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. No setup fee. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). on 25-09-2022 15:41. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Joining in. We have a virgin media wall socket. No Virgin Media Wall socket . If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. No, any cables within the house can be touched as much as the householder wants to touch them. Account - Cable. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. You may still need to pay an activation fee, but some deals will offer activation for free. If it is a loose cable only, you will need one of these to connect the Quickstart cable. RedTomato said: I removed my Virgin cable about a month ago. Connect everything. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Browse Virgin Media Virgin Media Community. Stay safe online. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Get the Hub ready by connecting the wires. Manage Your Account. Sorry to hear that your extension landlines are not currently working. QuickStart, set up and connections. My hub is up stairs in the - 5199721. I ordered a broadband only package because it said I could self install the kit. Explain what needs to be done and book an engineer visit. I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. RJ11 plug to BT socket adapter. Got my virgin media self install kit but I don't have a virgin socket. Browse Virgin Media Virgin Media Community. Thank you. You can also check for a loose cable as not all properties have a socket. Hi there. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. Manage Your Account. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. We only have the Open reach Master socket 5C. This promotion means you won’t pay the usual setup fee of £35. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub. TV on the go. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559On the day of activation, connect your new router to the master phone socket. Getting Connected with Virgin Media is easy when you have a wall socket. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Learn more. . Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. I'm here to share knowledge, I don't work for Virgin Media. 0 Kudos. Explain what needs to be done and book an engineer visit. Manage Your Account. 4. A TV360 box requires 3 connections. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. VM don't use fibre inside the property. I could connect it in my house self install. Can someone please help me! Thank you, Tom. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Re: Wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. on 22-10-2022 20:58. - 5156775. We would like to show you a description here but the site won’t allow us. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. We have the quickstart pack but sadly cannot get broadband set up and working. Like the TV cable we have too. Call the Pre-installation and delivery team on 0800 052 1734. Browse. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. If you're still struggling to find the location point of where the router needs to be plugged in, or if perhaps you might want to relocate the router, please. Hi @Bannie1 . To order an adapter, simply click Ready to switch in the. We've taken the front of the box off and inside there is an isolator but nothing else. Entertain me; Broadband Deals. on 10-05-2023 16:16. Options. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Therefore an engineer came out again, this time to install a socket within the property (. Learn more. . The new fibre phone line is designed to work with the same phones as the old copper line. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I can only find the TV socket. Stay safe online. Superfast Broadband. 58 minutes ago. those who. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. I. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. From there it is going into the white distribution amplifier. The UK isn’t the first country to make this move. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. If it is a loose cable only, you will need one of these to connect the Quickstart cable. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. QuickStart, set up and connections. . VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). How do I book an engineer to come out - 5345632. jpeg File size: 143. What confuses some people is the push-on connector provided. You can purchase a mobile internet dongle from a number of UK networks. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. Hi @bingoman000. on 22-10-2022 20:58. There are two outputs from here (the two connectors that are close together on the white box). Virgin Media Community. I will only be using one wall socket, so the other socket will have no connections. Speed2: Seeker. . The socket I can see is for BT. Solved: Previously, I had BT connection so I need a wall socket. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Mark as New; Bookmark. The top “capped” one is marked FM & has been disused since cable went digital. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. The problem is the Hub is in my Study and the - 4964746. Networking and WiFi. kkd1. Switched On. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Stay safe online. Tudor. I have booked a technician but I don't know if i have to inform the. on 09-08-2023 11:24. - 5209809. Stay safe online. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. Wall socket. Incidentally the phone socket is redundant if not in use and can be safely removed. Account - Cable. SpeedHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Very poor advice. I don't work for Virgin Media. so. How can I get this installed? Thanks - 5321783. There is a cable on the right of the box coming from the outside. However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. Account - Cable. . on 03-08-2020 18:05. I have received my quick start-up kit. I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. See where this Helpful. Switched On Families. Virgin media wall socket in an unusable place. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. on 27-10-2022 09:24. Browse Virgin Media Virgin Media Community. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). You can also visit our page on how to book an engineer to learn more. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. . they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. Hi , Welcome to our Community Forums and thanks for your post. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Probably for a TV box connection. 00. All forum topics; Previous topic; Next topic; 1 REPLY 1. You can workaround it simply without the need for a cable. I had a look everywhere and I don't have a virgin media socket in my flat. Options. Ju. 2: Seeker. Stream from Virgin Media. My Virgin Media App. I moved house with my family and we wanted to move to Virgin Media. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. sounds like the installer wanted to make money. You. No internet, unfortunately. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Options. Turn on your TV and get connected. My Virgin Media App. on 23-10-2022 13:36. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community What confuses some people is the push-on connector provided. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. 5K. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. Once a SIM card is inserted it operates like a mobile broadband router. I received my broadband kit yesterday but I need the help of an engineer please. I have signed up as a new user for Virgin Fibre. Reply. Account - Mobile. Make the call to the Virgin automated number. Connect the Hub’s power cable with the blue tab. Solved: Hello, ive tried calling and cant get through to book and engineer. Call the Pre-installation and delivery team on 0800 052 1734. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. My Virgin Media App. 0. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I.